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Speakserve Blog

Who's on my conference call? - the importance of privacy

20 Jun, 2018

With a recent survey finding that up to 50% of conference call users thought it was quite normal not to know who was on their calls, it is important to ensure the security level you need. At Speakserve, we understand that with all the day to day of running a business, you have enough on your plate. We want to take care of as much of that as we can, so that you don’t have to.

We’re all in the same boat, we all have clients and we all handle data, and, as a business handling their data, your clients implicitly trust you with their personal information. Notably, if you are dealing with customers, clients or employees based in the UK you surely will have seen this rise to the forefront with recent EU data legislation (GDPR).

Conference calls and online meetings could involve conversations dealing with sensitive financial information, personal client data or confidential business plans. The importance of honouring the trust between client and business, especially with the zeitgeist of scepticism towards online data sharing and conversation, is hard to quantify.

In a traditional office environment, it’s easy to clearly mark the boundaries of a conversation, whether it’s arranging a private meeting behind a closed door or orchestrating an open, collaborative conversation in a communal office space. Using new ways of meeting doesn’t need to be any different.

Speakserve offer a variety of different levels of conference call and meeting security, allowing you to tailor your service to your needs. You make the rules – whether that means inviting certain people to a secure call or holding an open meeting with low boundaries for as many participants as possible.

To help you work your way, we make it possible for you to hold a conference call with high security, and as the chairperson you are able to orchestrate the call, which isn’t able to go ahead without your unique PIN being entered. Alternatively, for less secure calls, your participants can be given a PIN that allows them to go ahead as soon as they dial in. It’s also possible to run calls that operate with a simple ‘room’ number and no secure PIN, allowing for an open and easily accessible conversation.

We want to make sure that you’re able to conduct business as usual, whilst we work behind the scenes to make everything work as smoothly as possible. So, don’t add call security to your list of things to worry about.

Want to know more about our security features? Simply request a demo with one of our conference call specialists today. 

                                                                                         Request a Demo