Each month, we manage millions of calls on behalf of our customers. When a call goes well for them, there is a lot of pedalling that goes on behind the scenes to guarantee this quality. It’s imperative that all calls are intelligently routed to maximise performance and that we have a dedicated network operations team on hand to actively manage our networks to ensure a crisp audio experience whatever the time, location or scale of the call. Unlike other providers we switch off least cost...